Terms of service

COROSNORDIC.COM RLVNT Distribution AB Bolshedens Industriväg 35 427 50 Billdal, Sweden

E-mail: support@corosnordic.com

Organization number: 556889-5329

ORDERS ON THE WEBSITE When you complete your order, an order confirmation will be sent to your email address. The confirmation includes all details about the products, price, billing, and shipping address. If there is any mistake in the order confirmation, you should immediately contact us via email at support@corosnordic.com.

DELIVERY Our normal delivery times are 1-3 days. NOTE! Orders placed on weekends will be shipped at the earliest on the following Monday.

  • If there are any delays in delivery (without us having notified you of a longer delivery time), you should contact us via email at support@corosnordic.com.

PRICES All prices in the store are stated in SEK, and all prices include 25% VAT.

  • We reserve the right to change prices due to supplier price changes, misprints in the price list, and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

RIGHT OF WITHDRAWAL You have 30 days of open purchase, effective from the date you receive the item you ordered.

How to return an item:

  • Fill in the return form included in your delivery – name, order number, order date, and product information are mandatory.

  • Pack the products well in a box and tape it securely.

  • Attach the return shipping label (included in your delivery) to the box (NOTE: not directly on the product box).

  • Drop off the package at your nearest service point.

  • We will issue a refund as soon as we receive the package, usually within five days.

  • Once we receive the return, we will process the refund as soon as possible. A deduction of 49 SEK will be made for return shipping costs.

  • On the refund amount, we reserve the right to deduct a sum equivalent to the depreciation compared to the original value of the item in the event of a damaged product.

COMPLAINTS AND CLAIMS Read more about your warranty and complaints here.

LIMITATION OF LIABILITY We take no responsibility for indirect damages that may arise due to the product. We accept no liability for delays/errors due to circumstances beyond the company’s control (Force Majeure). These circumstances may include, for example, labor disputes, fires, wars, government decisions, reduced or non-existent deliveries from suppliers. Furthermore, no responsibility is taken for any changes to products/product characteristics made by the respective supplier and other factors beyond our control.

PRODUCT INFORMATION We reserve the right for any typographical errors on this website and the final sale of products. We do not guarantee that images accurately reflect the exact appearance of the products, as some color differences may occur due to screen settings, photo quality, and resolution. We always strive to present products as accurately as possible.

COOKIES According to the Electronic Communications Act, visitors to a website must receive information about the use of cookies for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you visit requests to store on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Authority's website.

Delete or prevent cookies You can always prevent new cookies from being installed in your browser. Below you can read how to delete existing cookies or prevent new cookies from being installed. The method varies depending on the browser you use.

Internet Explorer To prevent new cookies from being installed and delete existing cookies: http://windows.microsoft.com/en-GB/internet-explorer/delete-manage-cookies

Firefox To prevent new cookies from being installed: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-… To delete existing cookies: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites…

Google Chrome To prevent new cookies from being installed and delete existing cookies: https://support.google.com/chrome/answer/95647?hl=en

Safari To prevent new cookies from being installed and delete existing cookies: http://help.apple.com/safari/mac/8.0/#/sfri11471

PERSONAL DATA By shopping on corosnordic.com, you accept our privacy policy and our processing of your personal data. We value your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis. Coros Nordic is responsible for the processing of personal data you provide as a customer. Your personal data is processed by us to handle your order and in cases where you have requested newsletters or promotional offers – to tailor marketing to your individual needs.

Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

  • 9.1 What is personal data? Personal data is any information that can be directly or indirectly linked to a natural person.

  • 9.2 What data do we store? To manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

  • Your data is stored as long as we have a legal basis to process your information, for example, to fulfill the agreement between us or to comply with a legal obligation such as the accounting act.

  • 9.3 Legal basis In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar communications occur only with your consent.

CHANGES TO THE TERMS AND CONDITIONS We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The amended terms are considered accepted in connection with an order or visit to the website.

DISPUTES AND CHOICE OF LAW If a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes (ARN), see arn.se. If you reside in an EU country other than Sweden, you can submit a complaint online via the EU Commission's dispute resolution platform, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.